General terms and conditions
What guarantee is provided?
The extent of the guarentee given for each product is described alongside each product.
Duration of guarantee
Each warranty lasts for the number of years stated on each product, starting from the day of purchase.
What will IKEA do to correct the problem?
IKEA will examine the product and decide if it’s covered under this guarantee. IKEA will then, at its choice, either repair the defective product or replace it with the same or a comparable product. In these cases, IKEA will be responsible for the costs of repairs, spare parts, labour and travel for repair staff that IKEA incurs, provided that the product is accessible for repair without IKEA incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorized by IKEA. Any defected parts removed in the course of repair works will become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. IKEA will decide at its discretion, what will constitute an appropriate replacement.
Conditions for the guarantees
The guarantees are valid from the date of purchase at IKEA. The original purchase receipt is required as proof of purchase.
Exclusions
The guarantees do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The guarantees do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The guarantees do not apply if products have been placed outdoors or in a humid environment or if the products have been used for non-domestic purposes (unless it is authorized under the specifications of the product). The guarantee do not apply to: plants, bulbs, batteries, textile, custom-made table tops and products from the half clearance department. The guarantees do not cover consequential or incidental damages. For more information, read the description of the product attached to every product.
Care instructions
To be able to rely on this guarantee you need to follow the specific care instructions for every product.
General legal rights
This guarantee gives you specific legal rights. This guarantee does not, in any way, affect your customer‘s rights given to you by law.
How to reach us if you need service
Contact your local IKEA store or write us by e-mail. Save your sales receipt as a proof of purchase. Proof of purchase is required for the guarantees to be valid.
More information at the IKEA store information center.
General conditions
Who is the provider of commercial guarantee?
The commercial guarantee is provided by the Seller - IKEA Lithuania - “UAB Felit”, a company established and operating in accordance with the laws of the Republic of Lithuania, legal entity code: 302491412, registered office address: Vikingų str. 1, LT-02182 Vilnius, e-mail address: info@ikea.lt, contact phone number: +370 5 250 00 55.
What commercial guarantee is provided and under what conditions?
The commercial guarantee is valid in the territory of Lithuania and can be provided upon purchase of goods in physical or on-line IKEA Lithuania stores. Each product shall be accompanied by information as regards the commercial guarantee provided. Special conditions of the commercial guarantee are indicated for each specific product covered by the commercial guarantee.
How long is the commercial guarantee valid?
Each commercial guarantee lasts for the number of years stated in the product details attached to each product, starting from the day of purchase.
What will IKEA do to correct the problem?
In order to use the commercial guarantee the Buyer should contact the Seller by phone or by e-mail (tel.: +370 5 250 00 55; e-mail: info@IKEA.lt) and agree on the conditions of delivery (return) of defective goods to the Seller. The Buyer can also return defective goods to the Return and Replacement Department. As regards the guarantee for household appliances, the Buyer should contact a particular guarantee service provider as authorised by IKEA. All contacts and descriptions are provided on IKEA website and also physically attached to each product.
Upon receipt of the product, IKEA will examine the product and decide, at its sole discretion, if it is covered under the commercial guarantee. If considered covered, IKEA will then either repair the defective product or replace it with the same or a comparable product. If a product is covered by a commercial guarantee, IKEA shall pay the costs of repairs, spare parts, labour and travel for repair staff, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorised by IKEA. All the replaced defective parts become the property of IKEA. If the product is no longer sold by IKEA, it will be replaced by a similar product. IKEA will provide an appropriate replacement at its sole discretion.
When does the commercial guarantee take effect?
The commercial guarantee takes effect from the date of purchase of the product in IKEA. The original purchase receipt is required as proof of purchase.
Exclusions
The commercial guarantee does not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned using wrong cleaning methods or wrong cleaning products. Natural wear and tear of the product or change in its properties is not considered a defect in quality, therefore it is not covered by the commercial guarantee, as well as any accidental breakage, scratches, etc. The commercial guarantee does not apply for products stored outdoors or in a humid environment or used for non-domestic purposes (unless permitted by the product specification). Also, the commercial guarantee does not apply to such product as plants, light bulbs, batteries, fabrics, custom-made worktops, and products from the Discounted Goods Department. The commercial guarantee does not cover consequential or incidental damages. For more information on the special guarantee conditions, please refer to the guarantee description attached to each product.
Care instructions
To be able to use the commercial guarantee the Buyer must to follow the specific care instructions for every product.
General legal rights
The commercial guarantee entitles the Buyer to ask the Seller to repair the defects of the product free of charge or to replace the defective product with another product during the guarantee period. These additional rights do not in any way limit the Buyer’s rights guaranteed by law, including the Buyer’s rights in the event of purchase of a defective product or service.
Who to approach for service under the commercial guarantee?
Please contact your local IKEA store or reach us via internet. Save your purchase receipt as proof of purchase. Proof of purchase is required for the guarantees to be valid. As regards household appliances, please contact the indicated guarantee service provider.
For more information please visit IKEA store information centre.