IKEA Family club: frequently asked questions

Membership at the IKEA Family is free. Besides, in order to get an IKEA Family card, you do not need to buy any goods.

As an IKEA Family member, you receive benefits, rewards, and a few surprises along the way.

• Free coffee or tea. Free hot drink every time you visit the Swedish restaurant on weekdays and spend 1 € or more with your IKEA Family card.
• Special monthly offers. Special offers on products in the IKEA range. To spot the offers, look for the blue IKEA Family labels in-store and online.
• Free insurance of goods. This benefit will insure your new products against any accidental damage on the way home. If you break it, we replace it within 90 days from the date of purchase.
• Be the first at the pre-sale. Acquire the goods at the sale prices one day ahead of those who do not hold the IKEA Family card.
• More fun for children. With your IKEA Family card, your child‘s playing session at Småland will be extended by 30 minutes (this depends on the number of children playing at that time).
• Games & gifts. We enjoy having fun and hope that you do too! That is why from time to time we organise games for you to participate in.

To join this club, you have to fill in the IKEA Family club form (where only e-mail is required) or create an IKEA account and choose to become an IKEA Family club member. The form can be found at www.IKEA.lt. After the registration, a confirmation e-mail will be sent to your mailbox. After confirming your e-mail, the e-card will be sent to your mailbox and added to your IKEA account. The e-card proves that you are a club member.

We send the IKEA Family e-mail messages 4 to 5 times per month.

The IKEA Family card may be used only by its holder or their close family member. Your acquaintances may obtain their own cards – this will take no longer than a minute.

No. The e-card is issued only to its holder.

The e-card will be activated immediately after you receive it in your mailbox.

If you have lost your card and would like to have it again, you can download its digital copy from your IKEA account or simply by re-entering your e-mail address in the IKEA Family club form. You will receive a copy of your IKEA Family e-card in seconds. If you have a subscription to IKEA Family newsletters, you will find your e-card there as well.

There are various differences between the regular prices and the special IKEA Family prices for the club members. The special prices are applied to certain IKEA products each month. To spot the offers, look for the blue IKEA Family labels in-store and online. To acquire lower prices, do not forget to show your IKEA Family card at the time of purchase or be logged in to your IKEA account while making the purchase online.

If you want to receive information about the special IKEA Family offers by e-mail, subscribe to our newsletters.

When you pay for the products and show your IKEA Family card, you insure your goods against any accidental damage during their transportation. Besides, information about your purchases helps us prepare the offers that are especially interesting and relevant to you.

Your IKEA Family card can only be used in the country it was issued in. If you registered to become an IKEA Family club member in Lithuania, your card will be valid only at the IKEA store and IKEA pick-up and order points in Lithuania.

You can update any of your profile details such as name, address, contact details, marketing preferences, and IKEA Family games and/or competitions agreements online, by logging in to your IKEA account.

We care about your privacy, therefore you can update your marketing preferences online, by logging in to your IKEA account. If you wish to stop receiving emails from us, you can also unsubscribe from our mailing list by clicking the “Unsubscribe” button at the end of any newsletter.

To insure the goods, your IKEA Family card must be shown at the time of purchase. To claim your free insurance, you should come to the IKEA store or the IKEA pick-up and ordering point within 90 days from the date of purchase and bring the item, your IKEA Family card, and your receipt. The free insurance of goods is valid on any purchase, whether you have purchased it for the regular or for the special IKEA Family price.

Yes, you should always show your IKEA Family card, no matter what products you’re buying. Here’s why:

• You’ll insure your goods against any accidental damage during their transportation.
• You’ll be able to return the products within 365 days.
• You’ll help us get to know you better and learn about the things you love!

Unfortunately, the cashiers cannot look up your information at this time. However, you have a few options:

• You can download a digital version of your IKEA Family card in seconds just by entering your e-mail address here: www.IKEA.lt/client/quickfamily.
• Your IKEA Family e-card is at the bottom of all IKEA newsletters. The cashier can scan the QR code from your phone.
• Add the e-card to your Apple or Android mobile wallet from your IKEA account and show it to the cashier.

We are sad to see you go... But if you wish to terminate your membership, you can do that by logging in to your IKEA account and deleting it or by contacting our Customer Service by e-mail at info@IKEA.lt.

When you create an IKEA account, you have to choose to become an IKEA Family club member.

Special offers and prices are only valid if you have marked in your account that you want to become an IKEA Family club member.

You can log in to your IKEA account at www.IKEA.lt/en/client at any time and click on the button “Join the IKEA Family club”.

Yes, both cards – plastic or e-card – are equal proof that a member belongs to the IKEA Family club.

If plastic card owner downloads e-card from IKEA account the number of e-card and all the benefits will remain the same as physical (plastic) card.